At SMACO, we strive to provide our customers with the best shopping experience, including a transparent and reliable shipping policy. Our shipping policy is designed to ensure that you have all the necessary information regarding shipping processes, delivery times, and any associated fees or restrictions. By clearly communicating our shipping policy, we aim to build trust and confidence with our customers. Please find below our Shipping Policy:
Shipping Methods
We offer various shipping methods to cater to different needs, including standard shipping, express shipping, and international shipping. The available options will be displayed during the checkout process, allowing you to choose the most suitable method for your order.
Processing Time
Once your order is confirmed and payment is received, we will process your order promptly( within 1-2 business days), so please make sure your order is correct before you hit the submit button. Our team will prepare and pack your items with great care to ensure they arrive in perfect condition. Please note that the processing time may vary depending on the product and current order volume. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
The estimated delivery time will depend on your location and the shipping method chosen. We work closely with our shipping partners to provide accurate delivery estimates. However, please understand that unforeseen circumstances, such as customs delays or extreme weather conditions, may affect the actual delivery time. Rest assured, we will do our best to ensure a timely and smooth delivery of your order.
Shipping Fees
Shipping fees may apply based on the shipping method selected and the destination of your order. The applicable fees will be clearly displayed during the checkout process. We occasionally offer free shipping promotions, so be sure to check our website or subscribe to our newsletter for any ongoing offers.
International Shipping
We proudly offer international shipping to customers worldwide. Please note that international orders may be subject to additional customs fees, taxes, or import duties imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees or restrictions.
Customs Clearance
Upon receiving a reminder from the carrier for customs clearance, we will contact you and provide all possible assistance, including the necessary contracts/authorization letters, or order invoices.
After we remind the customer of the need for customs clearance, if the customer or consignee refuses to clear customs, or fails to complete customs clearance within the agreed time, resulting in the destruction or return of the package to the sender, any logistics value-added service fees, product losses, as well as customs duties and value-added tax incurred will be borne by the customer/consignee.
We will contact the customer or consignee at the first time upon receiving the customs clearance notice and cooperate with the consignee to handle the customs clearance in a timely manner. We will provide all necessary information and assist in handling customs clearance. The customer service support team will respond to the required information at any time.
Order Tracking
To keep you informed about the progress of your order, we provide order tracking services. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or through the designated shipping carrier’s website.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
Import Taxes
The price doesn’t include any tariffs incurred on entering the destination country. Please note that tariffs vary from country to country, and any such fees need to be paid by you.
Uncontrollable Events
If any logistics delay occurs or you have any trouble receiving the package, you could contact us via email at contact@smacodive.com, and we will do our best to help solve the issue.